November 28, 2007

INFOLIST: No Voice at JCCC

There's been some trouble with the college's voicemail system. Despite the vendor's assurances that no voicemail messages were lost, persons who left voicemail messages between Nov. 16 and Nov. 28 should leave new messages in order to ensure delivery.

From the college's electronic e-mail server, Infolist:
From: InfoList
Sent: Fri 11/16/07 2:49 PM
To: InfoList
Subject: VOICEMAIL SYSTEM MAINTENANCE

VOICEMAIL SYSTEM MAINTENANCE

The voicemail system has experienced a hardware failure and is in need of repair. The maintenance needed requires a two-hour down-time where voicemail will be unavailable for use. In an effort to minimize the impact of this situation, the voicemail system will be unavailable TODAY from 5:30 - 7:30PM.


11 days later ...

From: InfoList
Sent: Tue 11/27/07 11:09 AM
To: InfoList
Subject: Voicemail down noon - 1 p.m. today

The voicemail system will be down due to technical difficulties from noon to 1 p.m. today.


From: InfoList
Sent: Tue 11/27/07 12:20 PM
To: InfoList
Subject: Voicemail is back

Voicemail is operational again.


not quite ...
From: InfoList
Sent: Tue 11/27/07 4:24 PM
To: InfoList
Subject: Voicemail system update

The campus voice mail system has experienced a hard drive failure which will require restoration from a previous backup. This will mean a loss of any voice mail messages received this week. In an effort to minimize the amount of loss, the restoration process will begin today at 5PM. Voice mail functionality is expected to return by 7PM this evening. Please contact Sandra Warner at ext 2552 with any questions or concerns.


and from today:
From: InfoList [mailto:infolist@list.jccc.net]
Sent: Wed 11/28/07 1:32 PM
To: InfoList
Subject: Voicemail update

The voice mail system is currently stable and is being monitored closely. We received confirmation from the vendor this morning that no voice mails received prior to yesterday’s system restore at 5PM were lost. Meanwhile, we are working with our vendor partners to identify alternatives.

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